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Ordering from Ped |
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PedShoes.com is a secure internet website. When placing an order you will be redirected to our secure server.
This server uses strong 128 bit encryption to ensure your personal and credit card information is shared only with us. |
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We accept Visa, MasterCard and American Express. Please place your order online or call us during business hours:
Monday through Friday from 9 A.M. until 5 P.M. Pacific time.
How to reach Ped by email: email us at YourFriends@PedShoes.com.
We're available anytime by email, so feel free to send us questions about size, fit, color or availability.
How to reach Ped by phone:
 Toll free: 866-700-SHOE (7463)
Seattle: 206-292-SHOE (7463)
Our international friends: 206-292-SHOE (7463) |
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| Domestic Shipping |
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Don't forget to check out our "Fit or Free" shipping guarantee! |
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All orders over $250 receive free outbound ground shipping within the contiguous U.S.! We ship UPS ground, 3 day, 2 day and overnight. All packages are insured and a tracking number is emailed to the email address you provide.
Shipping choices and charges will appear during the checkout process. We ship orders Monday - Friday. Orders placed after noon Pacific time will be shipped the next business day.
We're sorry but we cannot ship to post office boxes.
Since we are based in Northern California, CA sales tax of 9.75% will be charged only for merchandise shipped within the state of California.
Orders over $500 require a signature when receiving. You are responsible for being available to receive your order. UPS typically makes 3 delivery attempts before a package is deemed undeliverable.
Please follow the UPS or US Post tracking number that is emailed to you. UPS and US Post typically make 3 delivery attempts before a package is deemed undeliverable. If a shipment is undeliverable and returned to Ped OR if you refuse your Ped shipment, a 15% restocking fee will be deducted from your refund, plus the actual cost of shipping the package to you and any return shipping charges. |
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| International Shipping |
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Ped Shoes will gladly ship to you anywhere in the world. We ship internationally via US Postal Service Express Mail and charge only the quoted shipping price. Your shipment will be insured,
include a tracking number, and will typically arrive in one week. International shipping costs range between $38 and $55 usd, depending upon your merchandise, weight, cost
and international location. We will add the international shipping cost after you place your order. We will contact you via email for packages that exceed this price range.
The US Post office (www.usps.com) will email you a tracking number the day
your merchandise is shipped (typically 2 - 3 business days).
Additionally, please be aware all international customers are responsible for any applicable duties/ VAT/ additional fees their Ped Shoes
purchase may entail. Ped Shoes cannot control these fees as they are set by your government. Please inquire with your postal service
for these rates, and whether they are applicable to your order.
From the minute you place your international order, we'll be working to ensure your delivery is processed, packaged, and delivered to the shipper as quickly as possible.
For this reason, a 15% restocking fee, as well as any return shipping costs, applies to any international orders which are refused by the customer.
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| Returns/Exchange Policy |
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Our goal is to make you happy! Just about everything we offer here at Ped can be exchanged or returned for a full refund.*
If you are not fully satisfied with the fit, color or styling of your product, we will happily exchange
it for no additional shipping charge.* Just email us or call us with your request, and we will do everything possible to get the right thing to you.
Don't forget to check out our "Fit or Free" shipping guarantee.
We're sorry, but any products that have been worn or used cannot be returned unless there is a manufacturer's defect. We suggest trying on your shoes inside and on a carpet. |
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If you would prefer a refund, please ship the item to us within 14 days of the date printed on your receipt by following the guidelines below:
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Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee. No returns accepted after 30 days from original receipt. |
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Email us at yourfriends@pedshoes.com to let us know you'll be returning your purchase. |
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For shoes and boots, place the return in the original manufacturer's shoe box. |
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Place the original manufacturer's shoe box into a suitable shipping box. Do not use the original manufacturer's shoe box as a shipping container. |
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Send your insured return with a shipper that provides tracking information to:
Ped Shoes
1563 Solano Avenue
Suite 370
Berkeley, CA 94707 |
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