SUMMER SALE HAS BEGUN
You've got questions? We've got answers!
 How do I reach you there at Ped?

Toll free in the U.S. and Canada: 866-700-SHOE (7463)
Our international friends: +1 510-525-2387

Hello @ Ped .com

 Can I phone in my order or call with questions? When?

Absolutely! Call us during Ped's business hours: Monday through Thursday, 9 A.M. to 6 P.M. PST. Of course, you can email us questions or place your order online anytime! We check emails at all times, even on the weekends!

 Is Ped's website secure?

You bet! PedShoes.com is 100% secure! The entire time on our website, you're using hyper-strong 2048-bit encryption to ensure your personal and credit card information is for our eyes only! We never share your personal information with anyone else.

 What cards do you accept?

Visa, MasterCard, and American Express are all welcome at Ped!

 Do you charge sales tax?

Since Ped is based in beautiful Berkeley, CA, we add California sales tax of 9.50% but only to orders shipped within the state of California.

 Will you ship to a P.O. Box?

Sure!

 Do you honor price adjustments?

Yes and no. If Ped lowers the price on a full-price item you've purchased, we are happy to offer a one-time price adjustment within 14 days of your order's receipt. Please be aware price adjustments are only refunded as Ped store credit. (What will you buy next?) Unfortunately, items already on sale are not eligible for price adjustments.

 Is there a limit to how much I can order at one time?

Because Ped is a small online boutique, we often have only one pair of shoes in each size. For this reason, we ask you to please limit your order with us to a maximum value of $800 USD. Questions about which size would work best for you in a style? Give us a call, and we'll help you choose wisely!

Domestic Shipping
 How much is shipping? Do you offer expedited shipping?

For orders shipped within the lower 48 United States, Ped offers free shipping for your entire order, if the order total is $250 or more. If you're in a hurry to get your goods, Ped also offers 3-day, 2-day and Overnight shipping. Our expedited rates are posted at checkout. If you choose to return your merchandise, Ped will deduct the original cost of shipping from your refund, to cover some of the shipping, merchant processing and overhead costs associated with your order. Expedited shipping charges are non-refundable.

Because we physically import all our shows from (primarily) Europe, there is always the chance for damage to the shoe boxes while in transit. As a result, it is sometimes possible that we will not have a shoe box to send with your order (but don't worry, the shoes are always inspected for damage and returned to the manufactuere if any exists!). In this case we take extra care to pack your shoes carefully in an alternate shipping container, but be aware that it's possible you might not receive a manufacturer's shoe box with your order.

 When will my order ship?

Ped's happy warehouse staff ships orders daily, Monday-Thursday. Orders placed after noon PST will go out the next shipping day.

 Will I receive a tracking number?

Yes! A tracking number is sent to the email address you provide as soon as your order leaves the warehouse, and all Ped packages are insured.

 Is a signature required for delivery?

If your order's original value is $500 or more (for sale items, look to the pre-sale price), we might require a signature for delivery, which protects both you and us! Since you are responsible for having someone sign for your order, please follow the UPS or US Postal Service tracking number, which you'll receive by email when your order ships. Also, please notify us immediately if you need to change your shipping address.

 What if my package is "undeliverable"?

Well, that's no fun for anyone! Both UPS and the US Post Service typically make 3 earnest delivery attempts before a package is deemed "undeliverable." If an "undeliverable" order comes back to Ped, OR if you refuse your shipment, we charge a 15% restocking fee -- deducted from your refund -- plus the actual shipping and return costs. So, to avoid heartbreak and additional expense, please check and double-check that you enter your shipping address correctly. Delivered deliveries -- that's what we like!

 Is there an address correction fee?

Yes. If necessary, the UPS Address Correction Fee for fixing improperly entered addresses is $14, which will be added to your order's total. We promise (pinky swear!) that we will print the address on your shipping label exactly as you enter it during checkout. So type carefully!

 Is expedited shipping guaranteed?

UPS makes a delivery guarantee for expedited shipping. While they almost always deliver, sometimes there is a problem. If the reason is not excluded by UPS, then we will refund your shipping costs. If it's excluded by UPS, it's out of their control and as such we can't offer any refunds.

International Shipping
 Do you ship internationally?

Oui, Si, Ja, Da, Hai -- which is all to say, Yes! Ped will gladly ship your order anywhere in the world! We ship internationally via US Postal Service Express Mail and charge only the quoted shipping price. Your shipment will be insured, include a tracking number, and typically arrive in one week. The US Postal Service (www.usps.com) will email you the tracking number as soon as your package leaves the Ped warehouse (typically 2-3 business days after you place the order). Please be aware we only ship to your card's billing address for international orders.

 How much do you charge to ship internationally?

International shipping charges range between $50 and $90 USD, depending upon your order's merchandise, weight, value and destination. Because of these variables, we calculate and add the international shipping charge to your total after you place your order. If your order's shipping cost exceeds the normal range, we will contact you by email. If it does not exceed this price range, we will not contact you, but simply add the shipping costs to your total.

 As an international customer, will I have to pay duties or VAT?

All international customers are responsible for any applicable duties, VAT, or additional fees their Ped order may entail. Unfortunately, Ped cannot control these fees since they are set by the government of your country of residence. If you're concerned, please ask your postal service or import office about these rates and whether they apply to your order.

 When will my order ship?

Ped's happy warehouse staff ships orders daily, Monday-Thursday. International orders, due to extra processing and packaging, require an extra 1-2 days to leave our warehouse.

 Will I receive a tracking number?

Yes! An international tracking number is sent to the email address you provide as soon as your order leaves the warehouse, and all Ped packages are insured.

 Can I purchase using a 3rd party agent?

For security reasons, both yours and ours, we are unable to accept orders from 3rd party purchasers. But we make it very easy to place your order directly on our website, so please do check us out!

Exchanges and Returns
 Can I exchange my merchandise?

Ped's sole goal is to make you happy! Most items we offer here at Ped can be exchanged or returned for a full refund. (Please note, though, that items marked 20% off can be returned for exchange or store credit only. Items discounted more than 20% are final sale.) After you've received your order, if you have an issue with size, color, or anything else, please email or call us, so we can hold the item you want as an exchange. Although you're responsible for the return shipping of the original item, we'll ship out the exchange for free, easy as you please! (Anything to make you smile!)

 Can I simply return my order?

Of course! If you would prefer a refund, please return unworn items to us postmarked within 14 days of the date printed on your receipt, (Please note, though, that all items marked 20% off can be returned for exchange or store credit only. Items discounted more than 20% are final sale.) Please make sure you follow Ped's easy guidelines for returns. Refunds are processed in 1-5 business days from receipt of your return at the Ped warehouse, but please know it can take up to a billing cycle for the credit to appear on your account.

If you prefer a refund, Ped will deduct the original cost of shipping from your refund to cover some of the shipping, merchant processing and overhead costs associated with your order. Returns postmarked after 14 days will be charged a 15% restocking fee. Please note we accept no returns after 30 days. We know you're not a procrastinator, but Ped's items are seasonal and limited in stock, so it helps if you get returns back to us as soon as possible!

 Can I return worn items?

We suspect you know the answer is no. Any items that have been worn or used cannot be returned to Ped unless there is a manufacturer's defect. The best way to avoid an accidental scuff or scratch? Always, always try shoes on inside on either a carpet or a towel.

 How do I return my order?

It's a cinch! For shoes and boots, repack your item, using the original packaging materials, in the manufacturer's shoebox in which it arrived. Place the shoebox inside the shipping carton (please do not use shoe box as the shipping container), and send it back to Ped at the address below (Please note, though, that all items marked 20% off can be returned for exchange or store credit only. Items discounted more than 20% are final sale). Returned items (including manufacturer packaging) must be in brand spanking new condition when we receive them. Alas, improperly shipped items will incur a 15% restocking fee. (But we know you won't do that, right?) We recommend shipping via UPS, the US Postal Service or Federal Express, all of which are very reliable! Finally, please email your return's tracking number to hello@ped.com.

 Where do I send my exchange/return?

    For shoes and boots, replace all packaging materials and place the return in the original manufacturer's shoe box.
    Place the original manufacturer's shoe box into a suitable shipping box. Do not use the original manufacturer's shoe box as a shipping container.
    Send your insured return with a shipper that provides tracking information to:

 Ped Shoes
 1569 Solano Avenue
 Suite 370
 Berkeley, CA 94707

 
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